Refund policy

The guarantee

14-day money-back guarantee. If you're not satisfied with TrustyAccess for any reason, contact us within 14 days of your payment and you get a full refund.

After 14 days a payment isn't refunded, except where the law where you live gives you a right to one.

Renewals

A subscription renews automatically. The same guarantee applies to each renewal: ask within 14 days of the renewal charge and we refund it in full, and the subscription ends.

Canceling

You can cancel at any time from your account. The service keeps running until the end of the period you've paid for, and nothing more is charged.

The free trial

A trial is free. Nothing is charged during it, and nothing is charged when it ends unless you choose a package and pay for it.

How to ask, and how you're paid back

Email contact [at] trustyaccess.com from the address on your account, or use the link on your receipt. Our payments are handled by Paddle.com, our merchant of record, which pays the refund back to the payment method you used, usually within a few business days and within 14 days at most.