Can't connect to a device
Updated October 27, 2026
When a connection is refused, the controller says why. Find its words below.
The controller's message
| Message | What to do |
|---|---|
| Your login is switched off | A manager has turned your login off. Ask them. |
| No access to this machine | Your login doesn't include this device. A manager adds it under Access on your page. |
| This is the computer you're on | Pick another device. |
| This company's license is suspendedThis company's license is canceled | Your company's plan isn't running. A manager can check it. |
| Connections are locked … | The master lock is on. A manager turns it off under Master lock on the Overview page. |
| This machine is switched off | A manager has turned this device off on the Devices page. |
| Outside your working hoursOutside the allowed hours | Connect within your hours, or ask a manager. |
| Not allowed from this address | Connect from an address you're allowed, or ask a manager. |
| This company's limit of … connections at once is reached | Wait for a connection to end, or move to a bigger plan. |
| This company's data transfer for the month is used up, direct connections still workYour data transfer for the month is used up, direct connections still work | Direct connections still work; the rest wait for next month, or move to a bigger plan. |
The device shows Offline
It's off, asleep or without internet. See A device shows offline.
Still stuck?
Write to us and we'll reply within two business days.